Frequently Asked Questions

What is the Difference Between Long and Short Code?
Long code is a ten digit sending code, or phone number code. A short code is a five or six digit sending, or phone number code.

What is a Random Short Code?
Random short codes are exactly as they sound: random. When you wish to send with a random short code, the five or six digits are completely random. This type of short code is more common.

What is a Vanity Short Code?
Vanity codes give you the opportunity to choose the five or six digits for the short code. This gives you bit more control to personalize the code you are sending from.

What is the Opt-In Process? Why is it Required?
The TCPA Short Code Compliance requires that your text message recipients opt-in to receive text messaging material. You can’t send text message marketing material without completing an opt-in process. For them to opt-in, you have users text in a keyword to the long or short code. This can also be done with a QR Code or an API Integration.

Do We Offer API Integration?
Yes, and creating an API Integration will help build your database. Adding web forms to your website that integrate to our platform is very doable, and we will help you do so.

What are Auto-Responders?
Auto-responders are prefabricated messages that are triggered out from your account based on some subscriber action or timer.

What Are Text Keywords?
Keywords are words that help you sort and organize your different lists. Keywords are used to opt-in to databases by texting keyword to your long or short code. When someone texts the keyword to your code, they will be added to your list once text-in is confirmed.

What are Dynamic Tokens?
Dynamic Tokens allows you to insert variable, custom data points into any email campaign.

How Are Texts Counted?
Each text you send is one text message. If you have 250 contacts on your list, and you have paid for 25,000 text messages, you can send 100 SMS campaigns. 250 contacts X 100 campaigns = 25,000 texts total.

How Does Billing Work?
We will automatically charge your credit card at the start of each month. Along with your monthly price, you will be charged for any overages at the start of each month.